“Fromwell” (hereinafter referred to as the “Company”) values the personal information of its customers. It complies with provisions stipulated in the Act on Promotion of Information and Communications Network Utilization and Information Protection, etc.

Pursuant to its Privacy Policy, the Company shall notify customers on why it collects personal information, how it uses personal information, and what measures it takes to protect personal information.

Collected Personal Information Items The Company collects the following personal information for online chat (consultation), etc. services.
ο Collected Items: Name, phone number, e-mail
ο Personal Information Collection Method: Official website (online chat), written template

Purpose of Collecting and Utilizing Personal Information Fromwell collects personal information to send product information and to provide more accurate answers to your online inquiries.

Retention and Utilization Period for Personal Information The Company shall destroy personal information immediately when it attains the purpose of collecting and utilizing the corresponding information.

Disposal Procedure and Method for Personal Information. In principle, the Company shall destroy personal information immediately when it attains the purpose of collecting and utilizing the corresponding information. Disposal procedure and method shall be as follows:

ο Disposal Procedure
Information provided for online chats (consultation), etc., shall be transferred to a separate DB once the purpose of collecting the corresponding information has been attained (paper documents shall be stored in a separate filing cabinet). Then, in compliance with information protection provisions in internal policies and other relevant legislations, the information is stored for a specific period (refer to retention and utilization period), and then permanently deleted.

Unless otherwise stipulated by law, information transferred to a separate DB shall not be used for purposes other than the intended purpose prescribed for the information.

ο Disposal Method
- Personal information stored in electronic files shall be deleted using technical methods that render the data unrecoverable.

Provision of Personal Information In principle, the Company shall not provide a user’s personal information to an external party. However, exceptions may be made for the following cases:
- The user previously gave his/her consent to the provision of information
- Required by law, or requested by an investigating organization for investigative purposes in compliance with relevant legislations.

Outsourcing of Collected Personal Information The Company shall not outsource a customer’s information to an external company without the consent of the customer. If the need to outsource information arises moving forward, the Company shall notify customers of the outsourcing company and details of outsourced tasks, and acquire approval in advance.

Customer Complaints Services regarding Personal Information The Company nominates the following department and person in charge of the management of personal information in order to protect the personal information of its customers, and to facilitate the handling of customer complaints regarding personal information.

Customer Service Department :OOO
Phone No. : OO-OOOO-OOOO
E-mail : OOOOO@OOOO

Name of Personal Information Manager : OOO
Phone No. : OO-OOOO-OOOO
E-mail : OOOOO@OOOO

You can report all complaints pertaining to the protection of personal information that may arise during the course of using our Company’s services to the department or person in charge of the management of personal information. The Company will get back to you with a sufficient answer to your report as quickly as possible.

If you would like to report or request counseling for other violations of personal information, please contact the following organizations:
1.Personal Information Dispute Mediation Committee (www.1336.or.kr/1336)
2.ePrivacy i-Safe Mark Committee (www.eprivacy.or.kr/02-580-0533~4)
3.Cyber Crimes Investigation Center, Supreme Prosecutors’ Office (http://icic.sppo.go.kr/02-3480-3600)
4.Cyber Terrorism Response Center, National Police Agency (www.ctrc.go.kr/02-392-0330)